FAQ's
Toilets and showers
Toilets, showers, and disability-friendly facilities are available throughout the festival grounds. You’ll find them on our Festival App once maps are released later in the year. Toilets are serviced Portaloos, cleaned twice daily for your convenience. Showers are hot-water, individual cubicles housed in large truck trailers—so you can freshen up with privacy assured. Top Festival Tip: Shower queues tend to form in the early morning and evening—great for meeting people if you're up for a chat! Otherwise, mid-morning onwards is your best bet to avoid the wait.
Can I get a discount?
We’ve got a few different discounts available – see below! More pricing information is available at iTicket too. We know families come in a few different shapes and sizes, so here are our family discount pricing structures.
Family – One Adult +
Select one adult and at least 3 children/student tickets and we will give you (12% OFF the total ticket price (excl booking and transaction fees). Family tickets are only applicable to immediate family members.
Family – Two Adult +
Select two adults and at least 2 children/student tickets and we will give you (12% OFF the total ticket price (excl booking and transaction fees). Family tickets are only applicable to immediate family members.
Group discounts/how do I get a group to Festival One?
Become a Festival One Ambassador by getting your unique code from groups@festival.one and sharing it with your friends. Get 20+ of them to enter your code when they purchase their passes and voila, you have a complimentary Festival One ticket. Email before Sunday 16th of November 2025 to arrange this.
How can I get early access on Thursday night to setup?
If you have a large group (50+) you will be issued temporary vehicle access for 4 members of your group to bring in gear and set up at 6pm on Thursday night. They will then need to get their festival wristbands early Friday morning as soon as registration opens up. Email groups@festival.one before the 7th of November 2025 to arrange early access.
Can I buy a day pass? Or ticket to see a specific artist?
Day passes are currently not available. If there are any changes as we get closer to Festival One 2026, we will be sure to let everyone know via our social media and emailing platforms.
My church has given me a different code, what’s that about?
Your church already has a Festival One ambassador! Some churches we’ve been in touch with are coming to Festival One as a church camp, so they have a different code system and benefits. Check with your church’s ambassador what the details are, or if you’re not sure, feel free to email our team at groups@festival.one and we’ll let you know what’s going on!
I have accessibility requirements, who can I talk to about this?
Our friendly team of volunteers in the Soul Lounge of course! From disability parking, hospital grade beds, fridges for keeping medicines cold and a whole bunch more stuff! Please email them here, soullounge@festival.one, to introduce yourself and have a chat about how we can make your experience the best one possible.
I'm a student but don't have a student ID. Can I still buy a student ticket?
If you can prove your studies another way, go right ahead and purchase a student ticket. When you arrive at festival we’ll ask for proof – a letter from your college or university will do.
What are your options for Food at Festival One?
1. Food Vendors
Located in the heart of Festival, the Market. You will find a large variety of yummy food vendors who will all be providing different food options for you across festival. Whether its a BBQ inspired meal or you're looking for a sweet treat such as doughnuts or ice-cream, be sure to check out your many options at the market when you arrive! There's lots to choose from.
2. Self-Cater
Festival does not offer any kitchen facilities, cooking gear or storage (fridges etc) of any kind. We encourage all campers to come fully, self-contained. Which means yes, you are able to bring your own food, cooking gear, camping equipment, gas stoves, BBQ's etc, provided you are able to store and maintain this within your campsite.
3. Water on-site
Water is available everywhere on-site. It is clean and drinkable. We recommend you bring your reusable drink bottle (we love our reusables and recyclable items) or large water containers to keep at your camp site. Top Festival Hint - Get your water supplies first thing in the morning! Some of our taps are temporarily reticulated above the ground - on hot days the water gets warm!