If you do not receive a confirmation after submitting ticket purchase information, or if you experience an error message or service interruption after submitting purchase information, it is your responsibility to confirm whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Festival One will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing. In these cases, Festival One will attempt to contact you, using the information provided at the time of purchase. If we are unable to reach you, or your contact information is incorrect, we must cancel your order. In these COVID-19 times it is even more important that we have your correct details as this is part of how we all help to keep each other safe.
Festival wristbands are exchanged for an e-ticket at the festival gate. Festival full weekend wristband passes can be used for entry from 10am on Friday.
No ticket shall be resold or offered for resale at a premium over the face value of the ticket, including through the use of online auction sites. Unlawful resale of tickets (or attempt) is grounds for seizure and cancellation without compensation. A ticket shall not be used for advertising, promotions, contests, sweepstakes, or enhance the demand for other goods or services, unless formal written authorization is given by Festival One.
If the amount you pay for a ticket is incorrect regardless of whether it was an error in a price posted or otherwise communicated to you, Festival One maintains the right to cancel that ticket and refund to you the amount that you paid. This will apply regardless of whether it was a human error or any system malfunction.
Unless the event is cancelled, Festival One does not offer exchanges or refunds after a ticket has been purchased.
Once purchased, you are responsible for the security of your Festival wristband. Festival One cannot be held responsible for the theft, duplication or misuse of your wristband.
In the unlikely event that Festival One decides it must reschedule and/or change the venue for all or any of the days; you will be notified by the email used to book your tickets. All tickets will be valid for the new dates and/or venue with no entitlement to a refund. Festival One will not be responsible for losses (monetary or otherwise) due to the changes or because you failed to receive the notification of the change.
If the event, or an individual day, cannot be rescheduled and is cancelled due to the forces of nature or any other reason, you will be notified on exact instructions on how to receive a proportionate refund for the day(s) that are cancelled. Festival One will not be responsible for losses (monetary or otherwise) due to any cancellation. Refund liability is limited to refunding the ticket price only. All other fees and charges are non-refundable.
If Festival One as a physical event cannot take place because of Government instruction or COVID-19 related reasons, the first option Festival One organisers will take is to offer a rescheduled event as per the existing cancellation policy.
Alternatively, Festival One organisers may look at holding an online, streaming event with paid access. Your existing ticket will provide access to this online event.
Should organisers choose an online event you will be offered the choice of one of the following:-
For the Festival One full COVID-19 policy and practise, click here.
The ticket is for Festival One, not for any specific act or acts. Festival One reserves the right to withdraw, replace or substitute artists, or amend the programme at any time without notice. No refund will be owed if an act is changed or cancelled. This includes, but not limited to, the length of their performance, attendance by specific artists in the band, or performance schedule.
Festival One is an open air event in a rural venue. Entry is at own risk. You must stay alert at all times and assume all risks incidental to the event for which the ticket is issued. Festival One and the owner of the Venue will not be held liable for any loss, injury or damages sustained entering or within the Venue whether caused by the negligence of Festival One or that of the owner or otherwise.
Festival One have attempted to identify and minimize any hazards that could cause harm to those involved in the Festival. If you become aware of any hazards or are concerned about any safety issues you are required to bring these to our notice so we can address them
If you feel at any time, yours or anyone else’s health or safety is threatened; you should contact the nearest security guard. There is medical staff on site at all times who can be contacted by security.
At all times you are responsible for your personal property. Items of value, including private vehicles, should be covered under your own personal insurance. Festival One assumes no responsibility for theft, damage, loss of any personal items or private vehicles, even in the case they are placed in the care of Festival One or representatives.
In the case of an emergency evacuation or situation, you must follow all official directives.
A false claim to be a member of staff, representative of Festival One, or any attempt to gain access to secure and/or out-of-bound areas will be taken seriously and you will be removed from the event.
You agree not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. All professional recording devices audio or video must be pre-approved by Festival One. You grant permission to utilise your image, likeness, actions and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) in any medium or context without further authorisation or compensation.
You and your belongings may be searched on entry to ensure the safety of patrons. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Certain items may not be brought into the premises, including without limitation, alcohol, illicit drugs, or controlled substances, weapons, lasers, fireworks. Prohibited items that are confiscated will not be returned.
The Festival One gates open at 10am on Friday. Your Festival wristband must be worn at all times. If your wristband is lost or stolen, we cannot refund you. Anyone found to be in breach of these rules will be asked to leave. On purchasing your Festival ticket you are agreeing to the Festival One Code of Conduct